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Service Highlights

Here’s what sets our virtual scribing service apart.

How Athreon’s Virtual Medical Scribe Service Works

Providers record their patient encounters with our mobile apps or other recording options. The audio files are then securely submitted to Athreon for scribing. Audio files are listened to by our virtual medical scribes. The scribes extract the required data elements from the audio file for direct input into the EHR. Both discrete and non-discrete data elements can be populated into the EHR. Providers subsequently log in to their EHR to review and sign the completed documents.

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Customized Virtual Scribing Approach

Providers asynchronously communicate with their scribes. Athreon’s medical scribes will act on the directions captured from the doctor in the recording. Think of our medical scribes as your virtual assistants. Facility and provider preferences are captured to ensure consistent charting to meet documentation requirements. Providers have the option of dictating information they want captured word-for-word by the scribe as well. Likewise, practitioners can emphasize if they want something disregarded in the recording for charting purposes.

Virtual Medical Scribe Qualifications

Our virtual medical scribes have a vast understanding of healthcare documentation requirements. They have extensive training in medical terminology, medical abbreviations, anatomy and physiology, pharmacology, HIPAA, clinical documentation standards, disease processes, billing and coding, and EHR navigation. We offer scribes for all medical specialties. Many of our medical scribes have medical transcription training, which makes them particularly adept at charting on behalf of physicians, PAs, and nurses. Additionally, our virtual medical scribes must pass a stringent background check and pre-hire testing.

Virtual Medical Scribe Allocation

Providers are assigned a designated primary virtual scribe. The scribe is experienced in the doctor’s specialty, so learning curve issues are not attributed to medical terminology. The assigned scribe learns the provider’s charting preferences and documentation style. Following the initial learning-curve during the onboarding process, day-to-day charting in the EHR tends to flow seamlessly. Providers who need to make a change request can submit it via audio file upload or by email.

Quality Control for Virtual Scribing

Because our scribe services are provided asynchronously, our virtual medical scribes are able to document while capturing a significant level of detail. Unlike scribes working in real-time, virtual medical scribes can rewind the recorded audio file to make sure all relevant details are accurately captured. Likewise, our proprietary solution leverages a quality checkpoint whereby a second set of eyes between the scribe and provider can ensure accuracy. Scribes will capture all pertinent details they hear from the patient visit and anything supplemental the provider dictates.

Virtual Scribe Service Implementation

Athreon’s virtual scribe onboarding process is focused on getting doctors what they want when they want it. We conduct an initial analysis of the goals the provider wants to achieve by using a medical scribe. Once the needs assessment is complete, specifics for how the provider is documenting in the EHR currently are captured. Documentation preferences are communicated to the primary and backup scribes assigned to the practitioner.

Patient & Provider Satisfaction

Healthcare facilities that use Athreon’s scribe services tend to report higher physician and patient satisfaction. This is because providers spend significantly less time in the EHR when a scribe documents on their behalf. From the provider’s perspective, doctors are thrilled that administrative tasks are lessened. And most importantly, physicians can return to what they care about most, which is treating patients. Likewise, patients feel like they are their doctor’s priority again because the practitioner makes eye contact and focuses their undivided attention on them during the encounter.

HIPPA & Security

All our scribes are HIPAA trained, and they must pass a background check. Annual HIPAA and cybersecurity training are required. All our technology and systems are HIPAA compliant, and we sign BAA agreements with our healthcare clients.