Athreon Client Support

Get help with your Athreon account, documentation workflow, platform access, integrations, or technical questions.

How Can We Help?

Athreon provides responsive support throughout the client relationship, from implementation and onboarding to everyday workflow and technical assistance.

Account & Workflow Support

Get help with user accounts, documentation workflows, service questions, reports, and other day-to-day needs.

Platform & Technical Support

Need assistance with platform access, dictation or recording applications, file submission, or troubleshooting? Our team can help identify and resolve technical issues.

Integration Support

Get assistance with EHR integrations, interfaces, APIs, HL7 connections, and other systems used within your documentation workflow.

Urgent & After-Hours Support

For critical or time-sensitive issues, Athreon clients can contact our team for assistance during standard support hours. After-hours support may be available based on your service agreement or SLA.

Contact Client Support

Technical & Platform Support

Technology should support your documentation workflow, not complicate it.

Athreon assists clients with platform access, dictation and recording applications, file submission, workflow questions, troubleshooting, and other technical needs related to Athreon services.

Get Technical Support

Implementation & Workflow Support

Successful documentation solutions require more than technology.

Athreon works with clients during onboarding and implementation to help configure workflows, train users, address operational requirements, and support adoption.

For complex implementations and enterprise environments, we can also assist with workflow optimization, system integration, and other implementation needs. On-site assistance may be available when appropriate.

Contact Client Support

Integration Assistance

Athreon supports integrated documentation workflows designed to reduce manual steps and help information move securely between systems.

Our team can coordinate technical requirements, implementation planning, testing, and ongoing support for EHR and other system integrations.

Learn About Integrations

Support Hours

Standard Support Hours

Athreon client support is available:

Monday to Friday
8:00 a.m. to 5:00 p.m. Eastern

Our offices are closed on major U.S. federal holidays. Expanded support hours may be available based on client requirements and service agreements.

Urgent & After-Hours Assistance

For critical issues outside standard support hours, assistance may be available based on your service agreement or SLA. Additional fees may apply depending on the nature of the request.

Contact Client Support

Client Resources & Knowledge Base

Prefer self-service support?

Athreon clients can access knowledge base resources covering common technical questions, software and application guidance, troubleshooting, best practices, and instructional information.

Need Help?

Whether you have a technical question, workflow issue, or service request, our client support team is ready to assist.

Contact Client Support

Not an Athreon client? Meet with our team to discuss your documentation needs.