Standard Service Hours
Our standard support hours are Monday through Friday from 8 AM to 8 PM Eastern Time. Our offices close on major federal holidays in the United States; including New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Christmas Day.
For customers with urgent matters that arise outside standard business hours, on-call emergency technicians remain on standby to address critical issues. Emergency support is a fee-based service available to all Athreon customers.
For customers who prefer a self-service approach to support, Athreon provides knowledge base (KB) articles with step-by-step instructions. Our KB articles cover topics like software installation and troubleshooting, dictation best practices, instructional guides and more.