Quality Transcription Services
Dictation and Transcription Services: Our Six Core Areas of Quality Focus
As part of our commitment to quality, we focus on the following six areas:
|Accuracy||Recorded audio matches the transcribed text.|
|Spelling||All words are accurately transcribed.|
|Grammar||All sentence structures accurately convey the speaker’s intended meaning.|
|Format||Transcript layout adheres to best practices and client preference.|
|Content||All necessary components are included and are coherent.|
|Demographics||Name spellings, dates, addresses, and other identifiers are accurate or redacted.|
Unparalleled Document Quality and Accuracy
Transcription Services That Deliver Measurable Quality
We are committed to delivering complete, thorough, accurate, consistent, and transparent solutions for converting speech to text. Our transcription service yields measurable levels of quality. At Athreon, we define quality, plan for it, continually reevaluate it, and make strategic adjustments that spur measurable improvement. And, to make sure we’re hitting the target, our clients can run quality reports on-demand in their online web portal.
Transcriptionist Screening & Selection
Quality transcription services begin with hiring the most qualified transcriptionists and editors. That’s why we scrutinize the qualifications of each applicant. Only the most qualified transcriptionists and editors make it through our rigorous screening process. Additionally, each Athreon staff member undergoes a criminal background check to assure clients that their sensitive information is kept secure. When you hire Athreon, a highly-skilled language specialist will process your documents with a passion for quality.
Language Specialists with 15+ Years of Experience
AI and Human Quality Review Process for Top-Rate Audio Transcription
Our robust QA algorithm ensures quality by design with both concurrent and retrospective QA reviews. The algorithm selects documents for quality inspections pre-delivery. Likewise, the algorithm selects records for retrospective QA reviews to further promote quality based on analyses of files post-delivery. Athreon’s QA algorithm helps our QA team to identify issues and provide feedback to the production staff so that transcriptionists can avoid repetitive errors.
In addition to the quality checkpoints initiated by our QA algorithm, our transcriptionists carefully proofread all documents as a matter of routine. Following audio transcription, transcriptionists and editors will escalate files with quality concerns to QA. A QA specialist will then attempt to resolve items identified by the transcriptionist or flag any items they cannot fix for the client to review.
Innovative Technology for Converting Speech to Text
We use the latest technology for converting speech to text. Our audio-to-text platform ensures document quality in 3 distinct ways:
|Automation||Our technology automatically populates many routine pieces of data like the speaker’s name, header information, and dates, reducing repetitive data-entry tasks prone to human error.|
|Structure||Formats are always consistent since our technology uses structured templates. Likewise, we code many aesthetic items, such as bolding, underlining, and capitalization, into the document structure so that transcriptionists do not have to apply these styles manually.|
|Accuracy||Our technology embeds spell check and grammar check automatically as our transcriptionists and editors work, which significantly reduces the chances of errors. Custom dictionaries are also populated with subject-specific terminology to ensure further precision.|
Quality Control Audits to Ensure Accuracy
Audio Transcription Quality Audits
We securely pair each audio file and transcript online, so clients can listen to their recordings and compare them to the documents we’ve produced. We leave a timestamp for inaudible portions so clients can quickly and easily listen to flagged parts of a file. As an added service feature, when clients edit their documents in our online portal, we learn how to adapt your preferences to future reports. This creates an excellent continuous feedback loop.
Benefit from Our AI and Machine Learning
Speech Recognition for Unparalleled Transcription Services
While Athreon’s ASR technology is among the best available, is highly accurate, and leverages machine learning, we use it only as a production tool. Our ASR technology is not a substitute for skilled human labor. A human editor carefully reviews any draft that our ASR system generates before client delivery. Regardless if a human being or a computer produces the document, clients can expect high-quality transcripts.
Client Alerts for Dictation and Transcription
We flag documents containing inaudible portions or contradictory information for client review. We take no chances when it comes to the accuracy and completeness of transcripts. Files that require client attention are flagged for review and are easily distinguishable from jobs without issues.