At Athreon, we define quality, plan for it, continually reevaluate it, and make strategic adjustments that spur measurable improvement.
As part of our commitment to quality, we focus on the following six areas:
Accuracy | Recorded audio matches the transcribed text. |
Spelling | All words are accurately transcribed. |
Grammar | All sentence structures accurately convey the speaker’s intended meaning. |
Format | Transcript layout adheres to best practices and client preference. |
Content | All necessary components are included and are coherent. |
Demographics | Name spellings, dates, addresses, and other identifiers are accurate or redacted. |
Our robust QA algorithm ensures quality by design with both concurrent and retrospective QA reviews. The algorithm selects documents for quality inspections pre-delivery. Likewise, the algorithm selects records for retrospective QA reviews to further promote quality based on analyses of files post-delivery. Athreon’s QA algorithm helps our QA team to identify issues and provide feedback to the production staff so that transcriptionists can avoid repetitive errors.
In addition to the quality checkpoints initiated by our QA algorithm, our transcriptionists carefully proofread all documents as a matter of routine. Following audio transcription, transcriptionists and editors will escalate files with quality concerns to QA. A QA specialist will then attempt to resolve items identified by the transcriptionist or flag any items they cannot fix for the client to review.
We use the latest technology for converting speech to text. Our audio-to-text platform ensures document quality in 3 distinct ways:
Automation | Our technology automatically populates many routine pieces of data like the speaker’s name, header information, and dates, reducing repetitive data-entry tasks prone to human error. |
Structure | Formats are always consistent since our technology uses structured templates. Likewise, we code many aesthetic items, such as bolding, underlining, and capitalization, into the document structure so that transcriptionists do not have to apply these styles manually. |
Accuracy | Our technology embeds spell check and grammar check automatically as our transcriptionists and editors work, which significantly reduces the chances of errors. Custom dictionaries are also populated with subject-specific terminology to ensure further precision. |