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We Can Help

We understand that customer service is no less important to you than the quality or turnaround time of your reports. Learn how Athreon’s services are a cut above the rest:

Support Specialists

Athreon clients are assigned an account manager who is fully aware of the details of their account. When you call Athreon we know you by name. You’re speaking with a representative at our customer support center in Chicago, IL. You can rest assured that your complex requirements are easily understood by our American workforce. We get to know you. We learn about your goals for today and tomorrow. Tell us what your needs are, and we’ll work with you to get the job done right – the first time around.

With over 25 years experience in the transcription industry, our team will work with you one-on-one to deliver customized solutions that exceed your business objectives. We’re not only available by phone and e-mail – we’re also available in-person when you need us. With an average issue resolution time of 30 minutes or less, you know you’re in good hands.

Standard Service Hours

Our standard customer service hours are Monday through Friday from 7 AM to 7 PM CST.

Remote Support

Athreon can securely establish a connection between your computer and ours to quickly troubleshoot software issues or offer training. By eliminating travel delays, our remote support solution can deliver instantaneous results.

On-Site Support

Need to see someone in-person? On-site support is available. Likewise, sometimes face-to-face meetings are helpful for other business objectives. Perhaps you need an Athreon representative on-site as a matter of routine to manage or assist with daily operations. The only limit to our on-site support is your imagination.

Technical Support

Backed by technical experts around the United States, Athreon is well positioned to help you deploy our technology solutions or to interface with your existing systems. Our technical support is available Monday-Friday from 7 AM to 7 PM CST, and after-hours in cases of emergency.

Premium Support

If our standard service hours of 7 AM to 7 PM CST don’t meet your business requirements, a premium level of service can be made available. Our premium service offers 24 x 7 x 365 support – including weekends and holidays.

Holidays

Athreon's offices are closed during the 7 federal holidays listed below (unless a client has opted for our premium service package).

 

Holiday

Date

New Year's Day

January 1st every year

Memorial Day

Last Monday in May

Independence Day

July 4th every year

Labor Day

1st Monday in September

Thanksgiving Day

4th Thursday in November

Day after Thanksgiving Day

4th Friday in November

Christmas Day

December 25th every year