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Overview

Athreon provides clients multiple support options to include telephone support, web support, technical support, on-site support, emergency support and even self-service tools for clients who prefer to address issues independently. With over 25 years’ experience in the transcription industry, we understand what it takes to keep our customers happy, and we are committed to surpassing their expectations every day. We invite you to explore our multiple support options below.

Help Desk Support

Athreon provides a dedicated Help Desk, which can be reached by e-mail and phone. Our Help Desk is staffed by highly-trained account specialists who are based in our customer support centers in Chicago and Indianapolis. All issues can be tracked in real-time by our online ticketing system.

Web Support

Athreon can establish a secure connection between your computer and ours to help troubleshoot software issues or even offer training. Our web support helps diagnose issues quickly and deliver prompt solutions.

On-Site Support

Athreon specialists can be deployed on-site to help with large scale service installations. Highly-skilled Athreon specialists can assist at your location with items like staff training, consulting and technology installations.

Technical Support

Our information technology (IT) specialists are available to assist with technical matters like software installations, technical interface development and IT consulting. Our IT specialists can work with your in-house IT specialists and third-party vendors to support a variety of technical needs.

Standard Service Hours

Our standard support hours are Monday through Friday from 8 AM to 8 PM Eastern Time. Our offices close on major federal holidays in the United States; including New Year’s Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day and Christmas Day.

Emergency Support

For customers with urgent matters that arise outside standard business hours, on-call emergency technicians remain on standby to address critical issues. Emergency support is a fee-based service available to all Athreon customers.

Knowledge Base

For customers who prefer a self-service approach to support, Athreon provides knowledge base (KB) articles with step-by-step instructions. Our KB articles cover topics like software installation and troubleshooting, dictation best practices, instructional guides and more.